Refund policy

At our store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Window

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, your request must be submitted within 30 days of receiving your item.

Unfortunately, returns requested after the 30-day period cannot be accepted.

2. Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be free from damage, stains, alterations, or signs of use.
  • The item must be returned in its original packaging or equivalent protective packaging.
  • Any included accessories, manuals, tags, and promotional items must also be returned.

Please note that certain products may have additional eligibility requirements due to hygiene, safety, customization, or other considerations.

3. How to Request a Return

To initiate a return:

Step 1: Contact Customer Support

Contact our customer support team within 30 days of delivery and provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Step 2: Return Authorization

Once your request is reviewed and approved, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

Step 3: Package Your Return

Securely pack the item to prevent damage during transit. Include any required documentation and reference number provided by our support team.

Step 4: Ship the Item

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective
  • The wrong item was received
  • The return is due to an error on our part

For your protection, we recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds

If approved:

  • Your refund will be issued to the original payment method used during checkout.
  • Refunds cover the purchase price of the returned item(s).
  • Original shipping fees are non-refundable unless the return is due to our error.

Refund Processing Time

Refunds typically appear within 5–10 business days, depending on your bank, credit card provider, or payment service.

5. Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, size, or color, please return the original item (if eligible) and place a new order separately. This helps ensure faster processing and product availability.

6. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made items
  • Perishable goods
  • Intimate or hygiene-related products
  • Final sale, clearance, or marked non-returnable items

Please review product descriptions carefully before purchasing.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

After review, we may offer a replacement, refund, store credit, or another appropriate solution.

8. Order Cancellations

Orders are processed quickly to ensure prompt shipping. If you need to cancel an order, please contact us immediately.

Cancellation requests can only be accommodated if the order has not yet entered processing or shipment.

9. Need Assistance?

If you have any questions regarding our Return & Refund Policy, our customer support team is always happy to help. Please contact us through our Contact Us page or by email, and we will respond as quickly as possible.